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Our Privacy Policy

At Drugtrain, we are committed to maintaining the trust and confidence of our customers and visitors to our website. Here you’ll find information on how we treat data that we collect. We treat your personal data with care and we do not sell, rent or exchange your personal information with any third party for commercial reasons.

1. Types Of Data We Collect & How We Collect It

Visitors To Our Website

When someone visits www.drugtrain.org.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

Cookies

Cookies are small text files stored on your computer when you visit certain web pages. We use cookies to keep track which pages you have visited, and to remember you when you return to our site. Please note that cookies can't harm your computer in any way. We don't store personally identifiable information in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products and services to show you when you're browsing. This information is part of our effort to comply with legislation, and to make sure we're honest and clear about your privacy when using our website.

By continuing to use this website you are giving your consent to their use, if you are unhappy with this, you must stop using this website immediately.

Course Attendees

As part of the registration process, Drugtrain will request the details of each person who attends our training. These details include full name, job title, organisation they work for and their email address. We will ask each delegate to sign the register upon arrival and to give their consent for us to send them our e-marketing & e-newsletter.

Advice Or Quote Request

When you contact Drugtrain for advice or to request a quote we usually ask you for your full name, job title, the organisation you work for and your contact details (telephone number and e-mail address) so that we can fulfil your request. You have the option to withhold personal information that is not required for the request. We do not collect sensitive information about you except when you specifically knowingly provide it.

Payment Processing

Drugtrain will not generally ask you for any personal or business banking details. If we do need these details, we will explain exactly why we need these and how they will be used (usually to process a refund) and stored

2. Personal Information & What We Do With It

The personal information we gather is safely stored on Act! which is a Customer Relationship Management (CRM) software application, and will be used to update people about new products/services provided by Drugtrain. We would usually contact people by sending e-marketing or an e-newsletter. We may also contact individuals to check that our records are right and to check every now and then that they’re happy and satisfied. We will only contact individuals with their consent. In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting Drugtrain at any time

E-Marketing & E-Newsletter

Drugtrain use a third party provider, Swiftpage, to deliver our e-marketing & e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve the email marketing and newsletters we send. For more information, please see the Swiftpage Privacy Notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing Jenny Christie at Drugtrain.

WeTransfer

Drugtrain uses WeTransfer to share electronic resources with our customers. In order for the sharing to take place, we will only input each individual’s email address. For more information, please see the WeTransfer Privacy Notice.

Access To Your Personal Information

You are entitled to access the personal information that we hold. Email your request to Jenny Christie at Drugtrain.

Security Of Your Personal Information

Drugtrain will take reasonable technical and organisational precautions and follow strict security procedures in the storage and disclosure of information which you have trusted us with, to prevent unauthorised access, loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Any ‘hard-copy’ personal information we hold will be kept in locked cabinets with a clear destroy date.

3. Links To Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

4. Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 21 May 2018.

5. Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to admin@drugtrain.org.uk or by post to: Drugtrain Ltd | Unit 29 Mount Osborne Business Centre
Oakwell View | Barnsley | S71 1HH.